At mbi916, the enjoyment of playing should always go hand in hand with self-control. We believe that healthy online entertainment starts with players who are aware of their own limits. This page is our comprehensive guide to keeping your gaming experience fun — not burdensome.
Responsible gaming means you play for entertainment — not as a way to generate income or escape life's problems. At mbi916, we take this responsibility seriously and have provided a range of tools and resources to help every player stay in full control.
For most players in Malaysia, playing on an online platform is a relaxing and enjoyable hobby — a way to unwind after a long day, have fun with friends, or try your luck with reasonable bets. However, we recognise that for a small number of players, this activity can develop into a problem if left unchecked.
That is why mbi916 has developed a comprehensive responsible gaming framework. From setting daily deposit limits and session time limits, to the option to fully self-exclude from the platform — all these tools are available free of charge to all members and can be activated at any time through the account settings panel.
We also ensure that the mbi916 platform is only accessible to users aged 18 and above. Our strict identity verification (KYC) process is carried out not only for legal compliance purposes, but also as an active protective measure against access by minors and underage individuals.
This guide covers everything you need to know — from recognizing the early signs of problem gambling, to using the control tools we provide, to where you can seek professional help if needed.
Remember: Gambling should feel like entertainment. The moment it starts to feel like an obligation, a source of stress, or a way to solve financial problems — it is time to pause and seek help.
I only play with money I can afford to lose without affecting my daily life.
I set a time limit and budget before starting a playing session.
I never play to "chase" losses that have already occurred.
I do not play when I am emotionally unstable, stressed, or under the influence of alcohol.
I ensure that gambling does not interfere with my family, work, and social responsibilities.
I know where to get help if I need it.
This platform is for 18+ only. If you suspect someone underage is using your account, please contact our team immediately at [email protected]
Each of these tools is specially designed to help you stay in full control. All are free and can be activated directly from your account.
Set the maximum deposit amount permitted per day or per week. Once the limit is reached, our system automatically blocks any additional deposits until the limit period resets.
Set a maximum duration for each playing session. The system will send a warning when the time limit is approaching and automatically log you out once the limit is reached to protect you.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be temporarily blocked from continuing to wager.
Choose to take a break for 24 hours, 7 days, or 30 days. During this period, your account cannot be used for play — giving you space to think clearly.
The most decisive option — exclude yourself from the mbi916 platform for a period of 6 months, 1 year, 3 years, or permanently. All bonuses and promotional invitations will be stopped immediately.
Stop all emails, notifications and bonus invitations at any time. This helps reduce the urge to play driven by constant promotional offers from the platform.
Problem gambling rarely happens overnight — it develops gradually. Recognising the early signs is the most important first step. Ask yourself if you or someone you know is experiencing any of the following:
Playing with daily necessity funds — using bill, rent, or food money to gamble, even knowing the high risks involved.
Obsessively chasing losses — continuing to play in hopes of recouping money already lost, and feeling unable to stop.
Lying to loved ones — hiding gambling activity, the amount of money spent, or time spent playing from family and friends.
Failing to meet responsibilities — neglecting work, family, or social commitments because of being preoccupied with or engaging in gambling.
Feeling anxious or easily irritated when attempting to stop or reduce gambling activity — this is a sign of serious psychological dependence.
Borrowing money to gamble — borrowing from family, friends, or financial institutions solely to continue gambling.
If you identify two or more of the above signs in yourself, please use our self-control tools or contact the helpline immediately. Seeking help early is always better.
Answer the following questions honestly. If your answer is "Yes" to three or more questions, we encourage you to speak with a professional or use our self-exclusion tools.
The process is simple and can be completed in under 5 minutes. All control tools are accessible directly from your account settings panel.
Log in to your mbi916 account using your registered credentials. Make sure you are in a calm and rational state of mind when making these settings.
Click the profile icon at the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Select the type of limit you want to set — deposit limit, time limit, loss limit, cooling-off, or self-exclusion. Each option comes with a clear explanation.
Enter your chosen limit and confirm via email or SMS. The limit takes effect immediately and can be tightened at any time — but cannot be relaxed until the period expires.
Important: To activate Self-Exclusion or if you encounter technical difficulties when setting self-control limits, please contact our support team directly via 24/7 live chat or email at [email protected] — we will assist you immediately.
You don't have to face this alone. There are various professional support resources available confidentially and free of charge in Malaysia.
Malaysia's government helpline operating 24 hours a day. Call to get a referral to counsellors and the nearest support services in your area.
Counselling and treatment services for problem gambling addiction are available at government and private hospitals throughout Malaysia. A referral from your family doctor can speed up the process.
PERKAMA provides a directory of certified counsellors across Malaysia who can assist with gambling addiction issues through a confidential and professional approach.
Our support team is available 24/7 to help you activate self-control tools or refer you to the appropriate professional help resources.
Contact our player protection team via email for self-exclusion requests, complaints, or enquiries related to responsible gaming.
The KKM MyHealth Portal provides detailed information on gambling addiction, symptoms, treatment, and a list of approved treatment centres throughout Malaysia.
Decide how much money you are willing and able to lose before opening the app. Treat that amount as an entertainment cost — like a movie ticket or dinner out — not an investment.
Set an external timer on your phone as an additional reminder alongside the platform's built-in time limit feature. Take a break of at least 15 minutes every hour to reassess your situation.
Work stress, arguments, grief, or fatigue can seriously impair your judgment. Wait until you feel truly calm and rational before playing.
Keep a simple record of how much you wager and the outcomes each week. A clear overall picture helps you make informed decisions about your playing habits.
Make sure gambling is not your only leisure activity. Engaging in sports, arts, family gatherings, or community activities helps maintain a healthy perspective.
One of the most effective tips — set a realistic win target and stop playing once that target is reached. Don't let the excitement of winning push you to keep gambling.
Register your mbi916 account today and enjoy thousands of exciting games with peace of mind — knowing that our platform is built from the ground up to keep your gaming experience safe, responsible, and enjoyable.